We choose local carrier due to each order destination, for example, USPS for USA and S.F. for Hongkong. We will keep the shipping fast and safe.
Yes, we do.
Generally, orders shipped internationally are in transit for 7 to 15 business days. This varies greatly depending on the courier you have selected and may delay due to force majeure factors. We are able to offer a more specific estimate when you are choosing your courier at checkout. Of course, you can upgrade to DHL Express (3-5 days）.
Orders are dispatched 3 to 10 business days from days of payment of order due to handmade reason.We take steps to ensure shipment delays will be kept to a minimum.
- Credit Cards: Visa, MasterCard and American Express, supported by Stripe. The total will be charged to your card when the order is shipped.
- PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
Yes, we use SSL, Wordfence and Cloudflare to protect our website and customer informations.
Orders & Returns
Direct to your favorite item, click the “Add to cart” button, then click “Checkout”, fill in the shipping information before the payment, you will be direct to the thank you page if the order placed successfully.
If you have any customized request, please contact us for more information.
We don’t accept order cancellation or change since all our items are handmade stuff, you can contact us if there is any problem with the order.
It is not required, but recommended, in this way, you can check and track the order easily, and save you wishlist any time.
You can track the order through the eamil we sent before with updated shipping information, or click the order track page.
We don’t accept returns or exchange as all our items are handmade stuff. But we will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon a successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Gracecrochet to process your warranty claim within 3 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Alway contact us at [email protected] for customer service