Gracecrochet (“we” and “us”) is the operator of (http://gracecrochet.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Warranty Returns
We don’t accept returns or exchange as all our items are handmade stuff. But we will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon a successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Gracecrochet to process your warranty claim within 3 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
4.1 Transit Time
Generally, orders shipped internationally are in transit for 7-15 business days. This varies greatly depending on the courier you have selected and may delay due to force majeure factors. We are able to offer a more specific estimate when you are choosing your courier at checkout. You can also choose to upgrade to DHL Express (3-5 days).
4.2 Dispatch Time
Orders are dispatched 3 to 10 business days from days of payment of order due to handmade reason. We take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 P.O. Box Shipping
Gracecrochet will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.5 Military Address Shipping
We are unable to ship to military addresses.
4.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. And you can also track it via order tracking page or https://www.trackdog.com/
6.Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7.Duties & Taxes
7.1 Sales Tax
Sales tax is applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
Unfortunately, we don’t accept cancellations
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1Process for parcel damaged in-transit
We will process a replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service inquiries, please email us at [email protected]