🌸Usually, it will take us 3 to 10 business days to process and 7 to 15 business days to deliver, you can also update to DHL express(3-5 days). Contact me for more info if you are in a rush.
🌸Orders are all carefully packaged for shipping with shop tag & care instructions.
🌸Color might be different when displayed on your computer screen and some granny squares’ order and color are random, may differ from the picture, but with the same overall style
🌸Please feel free to contact us, we will get back to you in 8 hours.
🌸We appreciate your love and support for handcrafted yarn art.
Returns, Exchanges and Refund
- Unfortunately, we don’t accept returns or exchange as all our items are handmade stuff. But we will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.
- Customers will be required to pre-pay the return shipping, however we will reimburse you upon a successful warranty claim.
- Upon return receipt of items for warranty claim, you can expect Gracecrochet to process your warranty claim within 3 days.
- Once warranty claim is confirmed, you will receive the choice of:(a) refund to your payment method(b) a refund in store credit(c) a replacement item sent to you (if stock is available)You can always contact us for any return questions at [email protected]
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.